Set up deliberate support queues, record requests, share the right messages and files, verify one customer conversation and hand off access safely.
Purpose and workspace access#
Manage private support queues, deliberate customer replies, verified conversation access and retained service history.
Available in Corporate workspaces. Confirm the active workspace before entering or sharing records.
Keep the active workspace, actual business requirements and current setup summary in view. A guide explains a choice; it does not make that choice for you.